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OpsChain support

We are committed to providing our customers with the best possible experience when using OpsChain.

Scope of support​

We offer support for the latest release and the immediately preceding release of OpsChain. If you encounter any issues, we advise that you first upgrade your OpsChain to the latest release. If you are still experiencing issues, please reach out to our support team.

What is included in our support​

  • assistance with issues during installation
  • troubleshooting of known issues
  • logging of issues and requests

What is not included in our support​

  • upgrades or upgrade planning
  • integration with other systems
  • training
  • professional services including consulting advice, project services, or development services
  • support for older versions

Critical issues and bugs​

We prioritize resolving critical issues or bugs found when using OpsChain. However, we cannot provide an estimated response time for when those fixes will become available or guarantee that they will be resolved in our next release.

Contacting support​

For any support-related enquiries, please contact us via email at opschain-support@limepoint.com.